Product Warranty

COLMOL COLCHÕES guarantees the owner of this product the guarantee of the entire manufacturing standard, for a period of 2 years, counting from the date of delivery.

According to ten. Law 84/2008 - guarantee of sale and provision of consumer goods.

 

GENERAL COLMOL WARRANTY CONDITIONS

 · It is mandatory to keep this warranty document and the original purchase invoice.

· It should always be the store where you buy the Colmol product, dealing with the end customer's SAV (After Sales Service).

 

IMMEDIATE EXCLUSION OF WARRANTY

 · Products that have stains, spilled or burnt liquids.

· Deteriorations caused by improper or defective use of the product.

· Poor storage or transported transport.

· Folded, cut, broken or opened products.

· Outside the warranty period.

· If the measurement tolerances are within the limits established by the European brand and regulations (± 2 cm).

· Normal use, that is, a loss of height of 15% of the mattress height, total or partial of the mattress surface, is considered normal.

· Smells of new materials in the early days.

· Product not sold or produced by Colmol.

 

FIRMING

It is considered normal that the foam cores lose up to 20% of firmness by the whole or areas of the body where it is heavier up to 10% of the mattress height.

These changes take place on all mattresses and as such are not covered by the warranty since it is not a manufacturing defect, but its normal use.

 

HUMIDITY / MOLD

 Moisture / mold can arise with time, which originates in the conditions of the environment and or in the external conditions to which it was subjected. Therefore, it will be considered a manufacturing defect to be visible when removing the packaging. We advise you to agree the mattress and the surrounding space regularly.

To increase the durability and maintain the quality of your Colmol product, we recommend some maintenance and handling advice.

 

MUST:

 On the first day, do a weekly rotation.

After this period, 1 time per month will be sufficient.

Keep the place as ventilated as possible, to avoid excess humidity in the air, once a week (minimum) let the mattress ventilate.

Place your mattress on a slatted wooden base or platform in good condition (level).

When you unpack your product, leave it for a few hours to ventilate.

 

SHOULD NOT:

Fold your mattress.

Smoking or running away by the mattress.

Walking or jumping on the mattress, as it irreversibly damages an internal structure.

Place heavy or piercing objects on the surface of your mattress.

Wash your mattress.

Drop liquids.

Children to manipulate the mechanisms and controls of their folding bed or folding base.

 

Notes:

TOLERANCES

In order that the mattresses, bedsteads, upholstered bases and articulated beds that we produce are compatible with other manufacturers, they all contemplate the European norms on tolerances in measures of pillow articles, based on UNE-EN 1334: Width (± 20mm) / Length (± 20mm).

 

SHAPE AND VOLUME

The loss of 20% of firmness and volume, whether partial or as a whole, is a factor to be considered as normal in use. This change occurs mainly in the first months of the mattress's useful life, passing to be residual in the next cycle.

 

ODORS

New products can occasionally give off a certain odor during the first few days. It disappears in a few days and is not harmful.

 

THREADS

As seams generated by making the mattress, it is normal to appear threads as a consequence of the baked systems used. These wires do not in any case prevent the optimal use of the mattress.

 

FIBERS

The appearance of these agglomerates of fibers on the mattress surface is due to a friction between the mattress / cover surfaces or sheets.

Usually in fabrics with a high content of synthetic fibers or in woolen fabrics, we can find this type of occurrence.

This is not a non-conformity but a characteristic of the material.

 

ARTICULATED BASES AND SYSTEMS

The mechanical parts of the articulated systems and the folding bases all sound slightly when they are in motion. These noises are normal.

Use of ergonomically correct positions when making the bed:

· Avoid lifting and / or supporting objects on the floor or above the level of the head;

· It is recommended to move objects in a range between the height of the shoulders and the height of the articulation of the fingers;

· Always try to level the planes from which they are removed and / or put objects at a height 70-90cm from the floor;

· If you notice that the object to be lifted off the floor is impossible to be lifted by you alone, ask someone else for help;

· Avoid spine rotation whenever possible;

· Without carrying objects, avoid carrying weights with one hand.